Whether your Samsung phone has a cracked screen or it won’t turn on at all, you have plenty of options for getting it fixed. My first smartphone was aSamsung Galaxy, and one of the main reasons I have aZ Fold 5today is thanks to how easy it is to get Samsung devices repaired. That said, you shouldn’t just go to the closest phone repair shop. Instead, you should familiarize yourself with the different methods for fixing a Samsung, like the six below, and check the FAQs at the bottom for some additional important advice.
What is Samsung Repair Mode? How to use it
Samsung’s new mode could be great if you need to get your device repaired.
1Best Buy Samsung Repair
Call in the Geek Squad
As a Samsung Authorized Service Center, Best Buy provides same-day repairs at select locations. If you have Samsung Care+, Best Buy is your best bet for repairs. However, Best Buy can still fix your phone even if your device is out-of-warranty for a price. Before driving to your nearest store,visit the Best Buy Samsung Repair websiteand schedule an appointment.
2ubreakifix
Walk-in Samsung repairs
If your local Best Buy doesn’t offer Samsung repairs, you’ll be in equally good hands with ubreakifix. Like Best Buy, ubreakifix is a Samsung Authorized Service Center within the Samsung Care+ network. All repairs come with their own one-year warranty, even if the warranty for your device has already expired.Visit the ubreakifix Samsung Repair websiteto find your closest location.
3Samsung self-repair program
Do it yourself
If you’re technically inclined, or if you just don’t want a stranger handling your device, you canvisit Samsung’s Self-Repair websiteto order official Samsung parts and tools along with do-it-yourself repair guides. Some problems can only be fixed by a professional, but broken screens and charging points are easy to repair if you know what you’re doing. Some fixes don’t require any special tools at all. For example, you may sometimesfix Samsung black screen issuesby performing a soft reset or removing the SD card.
4Samsung We Come to You
Samsung does house calls
Don’t feel like driving anywhere to get your Samsung repaired? Schedule an appointment throughSamsung’s We Come to You serviceto have a Samsung technician meet you at home, your office, or even somewhere in public like a cafe. There’s an extra charge for house calls, but you can’t beat the convenience.
5Samsung’s mail-in service
Send your phone to Samsung for repair
If you don’t mind being apart from your device for a few days, you may send your phone through the mail to Samsung for repairs. Go to Samsung’s website tocomplete a repair requestand request a box with pre-paid shipping, or drop off your device at a UPS Store to have it packaged and shipped directly to Samsung.
6Samsung partnering locations
Find a trusted ISP
Just because a repair shop fixes Samsung phones doesn’t mean that they partner with Samsung. When you visit a Samsung-certified ISP, you may rest assured that a trained technician will use only parts made for Samsung devices. To find an ISP near you,use the Samsung service locatorand chooseIndependent Service Providersas a search filter.
Q: How do I check my warranty?
Before you get started, check the warranty status of your device. The standard Samsung warranty covers most non-accidental damage, and you can also purchase a secondary warranty that covers accidents.
For example, Samsung Care+ covers drops and spills in addition to hardware malfunctions. It includes same-day cracked screen repairs for as low as $29 with the Samsung Care Network. These locations offer walk-ins, but it’s best to schedule an appointment for same-day repairs to save yourself some time. Depending on the problem with your phone, Samsung may even send you the parts to repair it yourself.
If you must hand off your phone to a stranger for repairs,use Samsung Repair Modeto secure your data. Repair Mode allows technicians to use the tools they need to fix your phone while restricting access to your contacts, photos, and other important information.
To check the warranty status of any Samsung device, go to theSamsung warranty checker. Choose a product category, select your device, and enter your model number. The website will provide instructions for finding the model number and other necessary information on your specific device.
Q: What’s the differences between Samsung authorized service centers vs Independent service providers?
It’s important to know the differences between a Samsung Authorized Service Center (ASC) and an Independent Service Provider (ISP) that partners with Samsung. An ASC repairs both in-warranty and out-of-warranty devices, while ISPs only repair out-of-warranty Samsungs. So, if your phone is still under warranty, then you should go to a Samsung ASC or have your phone directly repaired by Samsung.In fact, getting your device repaired anywhere else will void the warranty.
Whether you take your phone to an ASC or an authorized ISP, your phone will be repaired by a Samsung specialist using Samsung parts. The important thing is to make sure they are approved by Samsung. Use theSamsung service locatorto find a store close to you.
Q: What’s the best option to repair my phone?
If you have a newer Samsung that is still under warranty, you’re able to get your phone fixed by mail, at home, or through an authorized service center for little or no cost. You still have those same options if your warranty has expired, but you’ll pay a lot more. If you go to a repair shop for your out-of-warranty device, verify the store is a Samsung-approved independent service provider.
An alternative to getting your Samsung repaired is to buy a new one. If your phone is out-of-warranty, you may want to consider spending your money on a newer device rather than getting it fixed, especially if trade-in options are still on the table. See our guide on thebest Samsung phones, to assist in your replacement shopping journey.
